Refund Policy

Last updated: March 27, 2026

1. Digital Products Refund Overview

Because Sloxly sells digital products that are delivered instantly, refunds are handled on a case-by-case basis. All products are available for preview (screenshots, demos, descriptions) before purchase.

2. Eligible for Refund

• Product Not as Described: The product significantly differs from its listing description or preview.
• Critical Technical Issues: The product has critical bugs that prevent it from functioning, and the seller has not resolved them within 7 business days.
• Duplicate Purchase: You accidentally purchased the same product twice.
• Unauthorized Charge: A purchase was made without your authorization.

3. Not Eligible for Refund

• You changed your mind after purchasing.
• You lack the technical skills to use the product.
• The product works as described but does not meet your specific expectations.
• You purchased the wrong license type (upgrade options available).
• The product has been downloaded and used in a project.
• More than 30 days have passed since purchase.

4. Refund Process

1. Contact the seller through the support ticket system first.
2. If unresolved within 7 days, submit a refund request to Sloxly support.
3. Provide your order number, reason for refund, and evidence (screenshots, error logs).
4. Our team reviews the request within 3-5 business days.
5. Approved refunds are processed to the original payment method.

5. Refund Timeline

Payment Method	Processing Time
Credit/Debit Card	5-10 business days
UPI / Net Banking	3-7 business days
PayPal	3-5 business days
Wallet	1-3 business days

6. License Revocation

Upon refund approval, the associated license key is immediately revoked and download access is removed. Any continued use of the product after refund constitutes a violation of our terms.

7. Dispute Resolution

If you disagree with a refund decision, you may escalate by contacting support@sloxly.com with additional evidence. Final decisions are made at Sloxly's discretion.